Laboratory Management - Role of the Quality Manager and Technical Management
All laboratories need to have sound business processes to enable them to deliver technically sound calibrations and tests to their clients. When a laboratory is seeking to have its competence recognised through accreditation by the United Kingdom Accreditation Service, these processes must also enable the laboratory to meet the requirements of ISO/IEC 17025:2005.
| Aim: |
To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
| Who should attend: |
Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the testing or calibration performed |
| Duration: |
A three-day residential programme |
| Where: |
Ascot, Berkshire |
| Tutors: |
Courses delivered by current UKAS Assessment Managers |
The residential course fee £1350.00+ vat includes comprehensive course materials and refreshments. It also includes accommodation for two nights, breakfast and dinner on two days and lunch on each day of the course.
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Outline Programme
(to download full course programme click here)
Day One
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- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
| Day Two |
- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
and report back
- Handling of samples and items from customers for
calibration and test
- Exercise: Sample/item handling process and booking in of
samples/items
|
| Day Three |
- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close
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UKAS reserves the right to amend the content of their training programmes or the trainers involved.