Customer Satisfaction

We are committed to ensuring that the delivery of our service is effective and valued by customers.   In order to achieve this, we need your help.   Your feedback is important to us and we log and follow up all we receive.   

In addition, the Customer Satisfaction Survey, which was launched in April 2005, is providing valuable and specific feedback.  A comparison of the first two years' results is now available.
 
UKAS Focus Days
In response to feedback from the Customer Satisfaction Survey, UKAS held two Focus Days in November 2006 on the topic of raising awareness of accreditation.  Click here for more detailed information on the Accreditation Awareness Campaign.

Contacting UKAS
As one of our customers, your main point of contact will be your UKAS Assessment Manager.   However, Assessment Managers are often out of the office conducting assessments so their Customer Liaison Officer, who provides the administrative support, should be your first point of contact.

There are other contacts within UKAS for both administrative and technical matters.   These are now displayed at the bottom of the letter you receive from us confirming the date of your next assessment.