Customer Satisfaction Survey : headline results from Quarter 3 2007

 95% were satisfied or very satisfied with UKAS’ overall service over the last year

41% thought the service had improved last year compared with the previous year; 52% thought there had been no change.

95% were satisfied/very satisfied that UKAS understood their business needs 

96% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year

89% were satisfied/very satisfied that their improvement actions had been handled promptly

96% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly

91% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand.

83% were satisfied/very satisfied that UKAS provided value for money.

A comparison of the results from the 3 ^rd quarter of   2005, 2006 and 2007 can be found here.