Customer Satisfaction Survey : results from Quarter 4 2007/8

 Headline Results 

88% were satisfied or very satisfied with UKAS’ overall service over the last year

25% thought the service had improved last year compared with the previous year; 60% thought there had been no change.

87% were satisfied/very satisfied that UKAS understood their business needs

94% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year

82% were satisfied/very satisfied that their improvement actions had been handled promptly

77% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly

93% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand.

80% were satisfied/very satisfied that UKAS provided value for money.

A comparison of the results from each year of the survey can be found here.