» The Value of accreditation for Enterprise Customers
In 2016, UKAS carried out a survey to capture feedback on the value of accreditation for conformity assessment bodies that have stable scopes in established technical sectors. The survey aimed to gain insight into the reasons for maintaining accreditation, to identify the positive outcomes that are realised through accreditation, and to investigate the value of selected elements of the accreditation process.
The survey was sent to customers from the newly-created Enterprise section, which is made up of UKAS customers which generally have stable scopes in well-established technical sectors. It represents 25% of UKAS’ accredited organisations.
The survey was carried out as this group of customers has less general interaction with UKAS, and feedback from stakeholder representatives indicated that there was a lower perceived value from their accreditation.
Respondents identified that there are clear external factors for maintaining accreditation:
- 67% maintain accreditation as it is perceived as the right thing to do
- 82% maintain accreditation due to customer expectations
- 46% maintain accreditation due to government expectations or requirements
The survey also identified that these businesses derive both internal and external commercial benefit from their accredited status:
- 93% of respondents agree that accreditation provides confidence to their customers and stakeholders
- 76% agree that accreditation differentiates them from their competitors
- 85% agree that accreditation improves the quality and validity of their work
- 71% agree that accreditation helps them to win new or maintain existing business
UKAS would like to thank those businesses for taking the time to complete the survey. The insight provided from the responses will assist UKAS is delivering a more efficient service and to focus resource and effort on those elements of service delivery valued by customers.
Download a full copy of the report.