UKAS always aims to maintain the highest standards of service. However, on occasion you may find it necessary to complain about UKAS or one of our customers.
Complaints should be made in writing and addressed to either customerfeedback@ukas.com or Jackie Burton, Process Improvement & Customer Feedback Manager, 21-47 High Street Feltham, Middlesex, TW13 1TU.
If you have a complaint regarding the service or product provided by a company who holds accredited certification, your complaint should in the first instance be directed to the accredited certification body. A full list of UKAS accredited Certification Bodies and their contact information is available from this website on the Accredited Bodies page.
If you are a UKAS customer wishing to make a complaint please click here for further details.
If you wish to make a complaint about one of UKAS accredited bodies please click here for further details.
Anonymous, verbal or unsubstantiated complaints will not be logged and investigated by UKAS unless there is clear evidence available to justify an investigation.