- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
   business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
  of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
  calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence

- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
  of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and  validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
  and report back
- Handling of samples and items from customers for
  calibration and test
- Exercise: Sample/item handling process and booking in of
  samples/items

- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
  and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
  interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close

What Next?