95% were satisfied or very satisfied with UKAS’ overall service over the last year
41% thought the service had improved last year compared with the previous year; 52% thought there had been no change.
95% were satisfied/very satisfied that UKAS understood their business needs
96% were satisfied/very satisfied that the application of accreditation requirements was consistent with the previous year
89% were satisfied/very satisfied that their improvement actions had been handled promptly
96% of those who had applied for extensions to scope were satisfied/very satisfied that it had been dealt with promptly
91% were satisfied/very satisfied that UKAS was effective in promoting awareness of accreditation and the UKAS brand.
83% were satisfied/very satisfied that UKAS provided value for money.
A comparison of the results from the 3 rd quarter of 2005, 2006 and 2007 can be found here.