• Full Time
  • TW18 3HR
  • Closing date: 31 October 2022

Customer Liaison Officer

UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team.  This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.

As a Customer Liaison Officer, you will:

  • Coordinate visit arrangements
  • Provide customers with visit confirmations and quotes
  • Coordinate and book travel arrangements
  • Progress accreditation casework in line with company process and policy
  • Maintain and update databases
  • Respond to internal and external enquiries
  • Perform general administration tasks
  • Support other teams and departments
  • Assist in organising meetings

It is expected that the successful candidate will:

  • Have excellent customer service skills
  • Display accurate written and clear verbal communication skills
  • Have demonstrable experience of working as part of a team
  • Be able to prioritise workload to meet deadlines
  • Have good knowledge of Microsoft Office software

Salary: £21000 – £25000 per annum, plus benefits

Related links

Please provide your details and apply for this job by clicking here: humanresources@ukas.com