» Q1 2015 Customer Satisfaction Results

04 August, 2015

  • 94% were satisfied or very satisfied with UKAS’ overall service over the last year.
  • 96% were satisfied or very satisfied that UKAS handled the pre-visit arrangements well.
  • 98% were satisfied or very satisfied that UKAS conducted the visit well.
  • 98% were satisfied or very satisfied that the UKAS assessment team had the right skills and knowledge.
  • 98% were satisfied or very satisfied that the assessment team had the right attitude.
  • 96% were satisfied or very satisfied that UKAS staff were easy to make contact with.
  • 92% were satisfied or very satisfied that UKAS generally responded in a timely manner.

The full results for the quarter can be found here.