Laboratory Management - Role of the Quality Manager and Technical Management
All laboratories need to have sound business processes to enable them to deliver technically sound calibrations and tests to their clients. When a laboratory is seeking to have its competence recognised through accreditation by the United Kingdom Accreditation Service, these processes must also enable the laboratory to meet the requirements of ISO/IEC 17025:2005.
| Aim: |
To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
| Who should attend: |
Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the testing or calibration performed |
| Duration: |
A three-day residential programme |
| Where: |
Ascot, Berkshire |
| Tutors: |
Courses delivered by current UKAS Assessment Managers |
| Aim: |
Who should attend: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the testing or calibration performed |
| Aim: |
Duration: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
A three-day residential programme |
| Aim: |
Where: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Ascot, Berkshire |
| Aim: |
Tutors: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Courses delivered by current UKAS Assessment Managers |
| Aim: |
Who should attend: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the testing or calibration performed |
| Aim: |
Duration: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
A three-day residential programme |
| Aim: |
Where: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Ascot, Berkshire |
| Aim: |
Tutors: |
| To facilitate delegates’ understanding of how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025 and to provide an understanding of the roles of the quality manager and technical management |
Courses delivered by current UKAS Assessment Managers |
| Aim: |
Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the testing or calibration performed |
| Aim: |
Duration: |
| Aim: |
A three-day residential programme |
| Aim: |
Where: |
| Aim: |
Ascot, Berkshire |
| Aim: |
Tutors: |
| Aim: |
Courses delivered by current UKAS Assessment Managers |
The residential course fee £1350.00+ vat includes comprehensive course materials and refreshments. It also includes accommodation for two nights, breakfast and dinner on two days and lunch on each day of the course.
.
Outline Programme
(to download full course programme click here)
Day One
|
- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
| Day Two |
- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
and report back
- Handling of samples and items from customers for
calibration and test
- Exercise: Sample/item handling process and booking in of
samples/items
|
| Day Three |
- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close
|
Day One
|
Day Two |
|
- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
and report back
- Handling of samples and items from customers for
calibration and test
- Exercise: Sample/item handling process and booking in of
samples/items
|
Day One
|
Day Three |
|
- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close
|
Day One
|
Day Two |
|
- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
and report back
- Handling of samples and items from customers for
calibration and test
- Exercise: Sample/item handling process and booking in of
samples/items
|
Day One
|
Day Three |
|
- Introductions and course briefing
- Laboratory structure to ensure integrity and competence
- Exercise: Organisation chart and report back
- Quality management system as a framework for the
business processes and the role of ISO 17025
- Exercise: Job descriptions of QM and TM and report back
- Laboratory facilities
- Services and supplies
- Exercise: Register of services and supplies and assessment
of fitness for purpose and report back
- Ensuring competence: equipment
- Exercise: Purchasing and commissioning of equipment and
calibration programme and report back
- Ensuring competence - personnel
- Exercise: Training records and assessment of competence
|
- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close
|
Day One
|
- Report back on exercise
- Tenders, contracts and requests – the review process
- Subcontracting
- Exercise - subcontractors' register and assessment
of competence and report back
- Ensuring competence – test and calibration methods
- Exercise: Content of a test method and validation
- Exercise continued and report back
- Documentation and documentation control process
- Exercise: Documentation control and content of a procedure
and report back
- Handling of samples and items from customers for
calibration and test
- Exercise: Sample/item handling process and booking in of
samples/items
|
Day One
|
Day Three |
Day One
|
- Report back on exercise
- Ensuring competence – performance of calibrations and tests
- Exercise: Work sheets – open session
- Ensuring competence – management controls
- Exercise: Audit programme and test - calibration method audit
and report back
- Identifying potential and actual non-conforming work
- Exercise: Proforma production via brainstorming
- Process of recording and storage and retrieval of records
- Reporting results to client including opinions and
interpretations
- Complaints process
- Exercise: Complaints process and records and report back
- UKAS assessment and the roles of the QM and TM
- Open forum
- Course Close
|
The invoice for the training fee is raised on the day of submission of the form. Please ensure the information on your booking form is correct. Especially Accounts Information. If incorrect information is provided on the booking form, or purchase order numbers are not provided at the time of booking causing a re-issue of the invoice, there will be a charge of £50.00 for each new invoice issued.
UKAS reserves the right to amend the content of their training programmes or the trainers involved.