News Item • 2 mins read
We are introducing a number of enhancements to the UKAS Customer Portal to make it easier to communicate with UKAS, improve collaboration and access key information throughout your accreditation journey.
Improved Queries experience
The Queries area of the portal has been enhanced to provide better visibility of query progress and a more consistent communication experience.
Key benefits include:
- Easier submission of queries using improved categories.
- Better visibility of query progress.
- Clearer communication between customers and UKAS teams.
- Improved notifications when a query is updated.
Improved protection when colleagues work together
Where colleagues from the same organisation are working in the portal, a pop-up warning has been introduced to help prevent information from being unintentionally overwritten.
This helps ensure that updates are protected when multiple people are working on the same information at the same time.
Easier access to application forms for new applicants
For customers progressing through the new applicant accreditation process, key milestones within the portal will now include direct links to relevant application forms and questionnaires.
These links provide quicker access to the forms and questionnaires required throughout the accreditation process.
Learn more
Guidance materials, user guides and training resources relating to the UKAS Portal are available from the UKAS Portals Learning Resources SharePoint site. We encourage customers to explore these resources to learn more about the latest portal enhancements.
Need help?
If you have any questions about the new functionality, please submit a query through the Queries area of the UKAS Customer Portal.
Service notice
Planned Portal enhancements are being released on 6 October 2026. No downtime is expected. If you experience any issues following the release, please contact [email protected].