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UKAS Annual Report

The UKAS annual report 2019-2020 with statements from the Chairman, Chief Executive and Finance Director has been published.

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  • Turnover increased to £33.9m, gross profit margin 39.8%, mirroring improved productivity.
  • Agile delivery of Covid-19 remote-working/assessment and safety arrangements.
  • Development of virtual training courses and free webinars to support customers.
  • Increased customer satisfaction survey – net promoter score from 40 to 51.
  • Initiated projects to enhance the value of accreditation to customers and stakeholders.
  • Advanced projects to develop accreditation for 49 new areas/activities.
  • Progress made to position accreditation in building safety improvements post-Grenfell.
  • Created a single Healthcare section enabling scheme alignment and increased uptake.