UKAS Standard Terms and Conditions for Training Services

This is a legal agreement between you (the Client) and United Kingdom Accreditation Service (‘We’ or ‘the Company’) for your purchase of UKAS training courses (Training Courses). By submitting an online or electronic booking form, you agree to these terms which will bind you and your Company. If you do not agree to these terms, we shall not sell Training Courses to you and you must discontinue the purchasing process.

1. Application

1.1 These terms and conditions shall apply to the provision of Training Courses by UKAS.

2. Services

2.1 In consideration of the payment of fees by the Client, the Company shall provide the Services.

2.2 The Company shall use reasonable endeavors to supply the Training to The Customer in accordance with these Terms and Conditions but reserves the right to change the content of any Training Course at any time without notice.

2.3 The Company reserves the right to cancel, curtail or re-schedule training courses or events, in which case it shall use reasonable endeavours to notify the Client. In such circumstances, UKAS will offer (at its sole discretion) alternative dates, a full refund, or a credit note.

3. Fees and Payment

3.1 Unless otherwise stated in the Proposal the Charges for the Training shall be calculated on a per session per Delegate basis.

3.2 The Company shall invoice the Client in respect of the fees due under each Agreement. The fees shall be set out in the Agreement, or if no fees are specified, the standard fees charged by the Company for such Services at the date of provision apply.

3.3 All sums payable to the Company under this agreement:

3.3.1 are exclusive of VAT. The Client shall pay the Company any VAT properly chargeable on services supplied by the Company, provided the Company has delivered a correct VAT invoice as required by statute.
3.3.2 Shall be paid in full without any set-off, counterclaim, deduction or withholding.

3.4 The Customer shall pay any invoice submitted by the Company within 30 calendar days of issue, and in any event prior to the Training taking place.

3.5 Failure by the Customer to pay any fees when they fall due may result in:

3.5.1 The Delegate’s place on the Training being withdrawn.
3.5.2 The Company withholding any certification due to the Delegate from the Training.

4. Cancellation, Transfer and Substitution

4.1 The cancellation and/or re-scheduling fees set out below shall apply in the event a course (or the Client’s attendance at a course) is cancelled or rescheduled at the Client’s request. The Company may issue a supplementary fee invoice to the Client for such cancellation and/or re-scheduling fees and the Client shall make full payment to the Company within Thirty (30) Working Days of the date of that invoice:

Public Scheduled Courses (Face to Face and Virtual) (non-residential)

Date of Cancellation/ReschedulingCancellation Fee PayableTransfer Fee Payable
20+ clear Working Days prior to the start of the course0%0%
15-11 clear Working Days prior to the start of the course50%25%
10-6 clear Working Days prior to the start of the course75%50%
Fewer than 6 Working Days prior to the start of the course100%50%

4.2 Substitutions will be accepted in writing up to two clear working days before the start of the course.

5. Intellectual Property

5.1 Any document including, but not limited to, any presentation or course material provided by UKAS and the copyright contained therein shall be and remain the property of UKAS. The Client shall not alter or misrepresent the contents of such documents in any way. The Client shall be entitled to make copies for its internal purposes only.