» How to make a complaint

We are committed to providing a world class, value adding accreditation service and aim to maintain the highest standards in all our dealings with our customers. However, we recognise that on occasion it may be necessary for our customers to raise a complaint with us.

Further information about how we handle complaints can be found here.


If you are a UKAS accredited customer wanting to make a complaint or raise a concern, please contact:

By Post: Process Improvement & Customer Feedback Manager, UKAS, 2 Pine Trees, Chertsey Lane, Staines-upon-Thames, Middlesex, TW18 3HR.

By Phone: +44 (0)1784 429000

By Email: CustomerFeedback@ukas.com 


Further information: