News Item • 4 mins read
The start of a new year often prompts reflection. As 2026 begins, digitalisation continues to reshape assessment processes, regulatory expectations are becoming more nuanced, and stakeholders are demanding greater confidence, consistency and transparency. In this environment, competence can no longer be viewed as static — it must be actively maintained and continually strengthened.
In this article, Director of Academy and Advisory, Michelle Tindale reflects on the role of learning and development in supporting organisations and individuals.
Traditionally, professional development in technical and regulated sectors has focused on compliance: understanding the requirements of standards, following procedures, and meeting defined criteria. While this foundation remains essential, it is no longer sufficient on its own.
Many of the challenges organisations now face sit in the grey areas — interpreting requirements consistently, applying professional judgement, and navigating complex or novel scenarios. These are not skills that can be acquired through documentation alone. They require discussion, experience, and a shared understanding of good practice.
This shift is prompting many professionals to rethink what “effective learning” really means and how it can best support capability in the years ahead.
Skills gaps in a more complex system
Skills gaps in complex systems are rarely about a complete absence of knowledge. More often, they relate to:
- Variations in interpretation of standards
- Inconsistent application of requirements across teams
- Uncertainty when dealing with complex, high-risk or unfamiliar situations
- Balancing efficiency and digital innovation with robustness and assurance
Addressing these gaps requires learning that goes beyond the basics — learning that supports judgement, context and consistency in practice.
Why real-world practice matters more than ever
One of the most valuable aspects of professional development is exposure to how standards and accreditation operate in practice. Understanding not just what is required, but how and why it is assessed, can significantly improve confidence and assured decision-making.
This perspective helps professionals see the connections between standards, assessment activity and organisational outcomes, encouraging a more holistic understanding of quality and assurance. Rather than treating requirements in isolation, it supports deeper insight into how systems work together — and where common challenges or misconceptions can arise.
As workloads increase and resources are stretched, there can be a temptation to view training as a short-term solution — a course attended, a box ticked. In practice, the most effective organisations are those that treat learning as a strategic investment rather than a transactional activity.
Structured learning — whether delivered face-to-face, virtually or through well-designed eLearning — creates space for reflection, discussion and challenge. It allows professionals to test their understanding, learn from others’ experiences, and translate theory into practice.
UKAS Academy’s role within this landscape is not simply to deliver courses, but to contribute to capability building across the quality community — supporting professionals as expectations evolve and complexity increases.
Skills for a sustainable quality system
The organisations and individuals best placed to succeed will be those who prioritise capability, consistency and confidence. This means taking time to reflect on learning needs, identifying where deeper understanding would add the most value, and choosing development that aligns with real operational challenges.
This is not about starting from scratch. It is about strengthening what already exists, addressing emerging gaps, and ensuring that professional competence keeps pace with a rapidly changing world.
In a system built on trust, assurance and credibility, thoughtful investment in learning remains one of the most powerful tools we have.
As you plan your professional development for the year ahead, taking time to reflect on where deeper understanding would add the most value is an important first step. Learning that is grounded in how standards and accreditation are applied in practice can help strengthen confidence, consistency and professional judgement. Through UKAS Academy, individuals can access development that supports this kind of capability building as expectations continue to evolve.