The UKAS Academy Training Team continues to evolve with learners at the forefront of everything we do.
A key objective of ours is to ensure we deliver valuable content to our customers to empower them to add value to their organisations and support them in the continuous improvement of their service.
Over the coming year, we will be undertaking a three-part quality improvement project, designed to enhance our training programmes and provide a delegate experience that is highly learner-centric.
This project aims to support learning and retention, with a move towards an approach that blends live online training and face-to-face classroom sessions wherever beneficial. We believe that this will help our delegates take control of their own learning and apply it more effectively when they return to their organisations.
- The first workflow, driven by our Instructional Design Specialist Rachel Boyer-Blanchard, involves a comprehensive course content review and migration of material to self-driven e-learning modules where appropriate. ‘Blended learning’ will become a standard option for the UKAS Academy, allowing delegates to work through a number of course elements at their own pace before joining their peers for facilitated workshop exercises face-to-face.
- The second workflow involves a thorough ‘training process’ review led by our Training Coordinator Michelle Price, to ensure a five-star service from the point of booking through to post-course learning for all our delegates.
- The final workflow is to support our trainers and is led by our Training Support Manager, Marla Loughborough. The trainer is the master of the learning process and must themselves be trained with care and attention to lead our delegates to meet their learning objectives. Our new ‘Train the Trainer’ programme will ensure consistency throughout UKAS Academy training, and help our trainers adopt various delivery methods to engage delegates with course content even more effectively.
The UKAS Training Academy continues to evolve and this is an exciting time for the whole team. If you want to know more about any of this content, please feel free to get in touch.
We want to continue to support our customers in any way that we can, and we can only do this with your feedback. If you have any ideas on how our training portfolio can be further developed to support areas of accreditation, we would love to hear from you.