» Customer Satisfaction Survey

UKAS is committed to ensuring the delivery of our service is effective and valued by our customers and we regularly seek feedback from our customers so we may continue to review and improve the delivery of accreditation services.

As part of this process UKAS conducts a quarterly customer satisfaction survey in which customers are given the opportunity to provide UKAS with feedback with regards to our service.  UKAS aims to survey all of its accredited customers at least once during the financial year (April thru March).

All the feedback we receive is reviewed and analysed and feeds into our business strategy, management system review and process improvement initiatives.

A summary of the headlines from our latest survey, including details of some of the changes we have implemented or are working on as a result of your feedback, is available for download:

UKAS CSS Summary - Q1

If you have any suggestions for improvements and have not yet received a survey, these can be submitted to customerfeedback@ukas.com