Laboratory Management – Role of the Quality Manager and Technical Management

Understand how the business and management processes of laboratories can be combined effectively with the requirements of ISO/IEC 17025:2017 in this three-day practical and interactive course.


By the end of this course, delegates will:

  • understand the laboratory management requirements of ISO/IEC 17025:2017
  • have a basis for deciding which tasks fall within the remit of quality management and technical management roles
  • be able to identify the various responsibilities for overall laboratory management
  • understand how effective management controls can be implemented
Key Topics
  • Structural Requirements
  • Organisation & Management Structure
  • Role descriptions for QM & TM
  • Impartiality & Confidentiality
  • Laboratory Facilities, Conditions, Equipment and Reference Materials
  • Metrological Traceability
  • Management of Externally provided services
  • Review of requests, tenders, and contracts
  • Methods (including selection, verification, validation and sampling)
  • Evaluation of Measurement Uncertainty
  • Handling Items
  • Ensuring the validity of results
  • System documentation and control of records
  • Reporting of results
  • Risks and Opportunities for Improvement
  • Internal Audits & Audit Programme Planning
  • Non-conforming work, Corrective actions & Complaints
  • Management Review
Who should attend

This course is aimed at personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed. This could include:

  • Laboratory Quality and Technical Managers
  • Laboratory Technicians and Supervisors
Meet the trainers

This course is delivered by:

Darren Edwards
Having joined UKAS in 2007, Darren is a highly experienced Assessment Manager and Lead Assessor of medical laboratories. Darren has an expert knowledge of the requirements of ISO 15189 and ISO 17043 and how they are interpreted by UKAS. Darren holds a BSc in Microbiology and an MSc in Quality Management and Improvement.


Dates and locations
Date/Time Venue
26 January 2021 - 29 January 2021 Denham Grove

Bookings are closed for this event.