Laboratory Management – Role of the Quality Manager & Technical Management

Delegates taking this course will gain robust understanding of the laboratory management requirements of ISO/IEC 17025:2017 and be able to identify the various responsibilities for overall laboratory management.

Delegates who complete this training will be able to attend our free post-course drop-in sessions to support their learning. The hour-long virtual sessions run monthly and can be attended as many times as required to ask our training team any post-course questions.

Please ensure you read the minimum requirements for this course before booking to attend.

By the end of this course, delegates will:

• Have a basis for deciding which tasks fall within the remit of quality management and technical management roles
• Be able to identify the various responsibilities for overall laboratory management
• Understand how effective management controls can be implemented
• Be confident in planning and implementing a laboratory management system that meets the requirements of ISO/IEC 17025:2017

Delegates who attend the course in full will receive a certificate of attendance once their invoice has been settled.

• Structural Requirements
• Organisation & Management Structure
• Role Descriptions for Quality Manager & Technical Manager
• Impartiality & Confidentiality
• Laboratory Facilities, Conditions, Equipment and Reference Materials
• Metrological Traceability
• Management of Externally provided services
• Review of Requests, Tenders, and Contracts
• Methods (including Selection, Verification, Validation and Sampling)
• Evaluation of Measurement Uncertainty
• Handling Items
• Ensuring the Validity of Results
• System Documentation and Control of Records
• Reporting of Results
• Risks and Opportunities for Improvement
• Internal Audits & Audit Programme Planning
• Non-conforming Work, Corrective Actions & Complaints
• Management Review

This course is aimed at personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed. This could include:

• Laboratory Quality and Technical Managers
• Laboratory Technicians and Supervisors

UKAS Academy virtual courses are usually delivered via the Adobe Connect application. Download links for this free programme can be found within our minimum requirements.

Any additional requirements will be detailed in the joining instructions sent after a booking has been confirmed.

All UKAS trainers are dedicated professionals with years of practical experience in their specialist areas.  Many UKAS trainers have previously worked as Assessment Managers, giving delegates the benefit of their wealth of knowledge.

• Debbie Hudson
• Trevor Thompson
• Kayleigh Carr
• David Lowe
• Frank Smith
• Janice Haines

Start your self-assessment against the expectations of ISO/IEC 17025 and find out how ready you are to apply.

Click here to start your self-assessment.

Will I receive a Laboratory Management course certificate?

Once you have successfully completed the Laboratory Management course, you will receive a certificate of attendance as well as a digital badge which can be shared on social media to showcase your new skills to your network.

Will I need to take an exam?

Successful completion of the Laboratory Management course will require your full attendance and active participation. Activities to check learners’ understanding will often be scheduled after key topics, but there is no individual test or exam.

What are the minimum and maximum delegate numbers for the in-company Laboratory Management course?

We recommend a minimum of four delegates for the in-company Laboratory Management course. Some courses can have up to twenty participants. Please contact our Sales Team at [email protected] or call us on +44 (0) 1784 429018 to discuss your in-house virtual or on-site course requirements.

What are the benefits of the UKAS Training Academy?

• Courses are developed by UKAS, the UK’s sole national accreditation body with over 25 years’ experience in assessing to the standards.
• Dedicated training advisors to help find the best course or training programme for you.
• Trainers who are practicing Assessment Managers or Technical Assessors for UKAS, specialising in the standard they teach.
• Complimentary post-course clinic support for 12 months after course completion, with monthly access to UKAS trainers to address any challenges faced after the course.
• Leading virtual platform facilitating interaction throughout, including group exercises, quizzes and role play.
• In-company courses for multiple delegates, with options for either virtual or on-site delivery.
• eLearning modules for those looking for bitesize learning.
• UKAS Academy certificate and digital badge to share on your socials and add to individual training records for increased confidence in your competency.

What availability do you have on the Laboratory Management course?

Please contact our training advisors at [email protected] or call +44 (0) 1784 429018 to discuss the current availability of each course.

What are the costs for the Laboratory Management course and how do I pay?

• The trainer-led Laboratory Management course can be booked at £1560.00 + VAT per delegate with a purchase order number, and will be invoiced as soon as the booking is processed. The invoice can be cleared by BACS or card payment over the phone. The invoice value must be paid by the course start date.
• eLearning modules can be purchased online with a credit or debit card. If you are spending over £250 in a single transaction please contact our training team for additional payment options.

Do you provide post training support?

The Laboratory Management course price includes access to our post-course clinics, which are run virtually every month and are open to all delegates for a 12-month period after attending qualifying UKAS Academy training.

What are the minimum requirements of the Laboratory Management course?

The minimum requirements of the Laboratory Management course are:

• Access to a copy of the ISO/IEC 17025:2017 standard.
• Virtual courses will require the Adobe Connect application. Download links for this free programme can be found within our minimum requirements.

How is the virtual Laboratory Management course delivered?

The virtual Laboratory Management course is delivered using Adobe Connect. Links to download this free application, alongside the minimum requirements for virtual courses, can be found here. Our virtual courses are highly interactive and include group exercises, discussions and regular delegate participation throughout.
We strongly suggest you check you are able to download and test the Adobe Connect application prior to booking your virtual course. If you have any issues with the download or test, please don’t hesitate to contact [email protected].