Laboratory Management – Role of the Quality Manager & Technical Management course

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This lively and interactive three-day course is designed to help delegates develop their understanding of how the business and management processes of laboratories can be combined effectively with the requirements of ISO/IEC 17025:2017.

  • Overview

    Delegates taking this course will gain robust understanding of the laboratory management requirements of ISO/IEC 17025:2017 and be able to identify the various responsibilities for overall laboratory management.

    Delegates who complete this training will be able to attend our free post-course drop-in sessions to support their learning. The hour-long virtual sessions run monthly and can be attended as many times as required to ask our training team any post-course questions.

    Please ensure you read the minimum requirements for this course before booking to attend.

  • Learning outcomes of this course

    By the end of this course, delegates will:

    • Have a basis for deciding which tasks fall within the remit of quality management and technical management roles
    • Be able to identify the various responsibilities for overall laboratory management
    • Understand how effective management controls can be implemented
    • Be confident in planning and implementing a laboratory management system that meets the requirements of ISO/IEC 17025:2017

    Delegates who attend the course in full will receive a certificate of attendance once their invoice has been settled.

  • Key topics
    • Structural Requirements
    • Organisation & Management Structure
    • Role Descriptions for Quality Manager & Technical Manager
    • Impartiality & Confidentiality
    • Laboratory Facilities, Conditions, Equipment and Reference Materials
    • Metrological Traceability
    • Management of Externally provided services
    • Review of Requests, Tenders, and Contracts
    • Methods (including Selection, Verification, Validation and Sampling)
    • Evaluation of Measurement Uncertainty
    • Handling Items
    • Ensuring the Validity of Results
    • System Documentation and Control of Records
    • Reporting of Results
    • Risks and Opportunities for Improvement
    • Internal Audits & Audit Programme Planning
    • Non-conforming Work, Corrective Actions & Complaints
    • Management Review
  • Who should attend?

    This course is aimed at personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed. This could include:

    • Laboratory Quality and Technical Managers
    • Laboratory Technicians and Supervisors
  • Minimum requirements

    UKAS Academy virtual courses are usually delivered via the Adobe Connect application. Download links for this free programme can be found within our minimum requirements.

    Any additional requirements will be detailed in the joining instructions sent after a booking has been confirmed.

  • Meet the trainers

    All UKAS trainers are dedicated professionals with years of practical experience in their specialist areas.  Many UKAS trainers have previously worked as Assessment Managers, giving delegates the benefit of their wealth of knowledge.

  • Readiness Assessment Tool

    Start your self-assessment against the expectations of ISO/IEC 17025 and find out how ready you are to apply.

    Click here to start your self-assessment.

Date/Time Venue Price
30/10/2023 - 01/11/2023 Moor Hall, Maidenhead £1485 exc VAT
21/11/2023 - 23/11/2023 Virtual course £1485 exc VAT
16/01/2024 - 18/01/2024 Moor Hall, Maidenhead £1485 exc VAT
27/02/2024 - 29/02/2024 Virtual course £1485 exc VAT
26/03/2024 - 28/03/2024 Virtual course £1485 exc VAT

If you are experiencing problems with the booking form, or you need to book more than 4 delegates on a course, or wish to discuss your training needs please complete the training enquiry form.

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