Laboratory Management – Role of the Quality Manager & Technical Management

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This lively and interactive three-day course is designed to help learners develop their understanding of how the business and management processes of laboratories can be combined effectively with the requirements of ISO/IEC 17025:2017.

Learners taking this course will gain robust understanding of the laboratory management requirements of ISO/IEC 17025:2017 and be able to identify the various responsibilities for overall laboratory management.

Please ensure you read the minimum requirements for this course before booking to attend.

Who is this course for?

This course is aimed at personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed. This could include:

  • Laboratory Quality and Technical Managers
  • Laboratory Technicians and Supervisors
4-6 Feb 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

4-6 Mar 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

8-10 Apr 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

6-8 May 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Classroom Places Available

3-5 Jun 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

1-3 Jul 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

2-4 Sep 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

7-9 Oct 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

4-6 Nov 2025

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

3-5 Feb 2026

Laboratory Management - ISO/IEC 17025

£1560 exc VAT Virtual Class Places Available

N/A

Laboratory Management - ISO/IEC 17025

In-house Request

By the end of this course, learners will:

  • Have a basis for deciding which tasks fall within the remit of quality management and technical management roles
  • Be able to identify the various responsibilities for overall laboratory management
  • Understand how effective management controls can be implemented
  • Be confident in planning and implementing a laboratory management system that meets the requirements of ISO/IEC 17025:2017

Learners who complete this training will be able to attend our free post-course drop-in sessions to support their learning. The hour-long virtual sessions run monthly and can be attended as many times as required to ask our training team any post-course questions.

  • Structural Requirements
  • Organisation & Management Structure
  • Role Descriptions for Quality Manager & Technical Manager
  • Impartiality & Confidentiality
  • Laboratory Facilities, Conditions, Equipment and Reference Materials
  • Metrological Traceability
  • Management of Externally provided services
  • Review of Requests, Tenders, and Contracts
  • Methods (including Selection, Verification, Validation and Sampling)
  • Evaluation of Measurement Uncertainty
  • Handling Items
  • Ensuring the Validity of Results
  • System Documentation and Control of Records
  • Reporting of Results
  • Risks and Opportunities for Improvement
  • Internal Audits & Audit Programme Planning
  • Non-conforming Work, Corrective Actions & Complaints
  • Management Review

Learners will need access to the ISO/IEC 17025:2017 Standard, either electronic or hard copy. Standards can be purchased from BSI or ISO.

UKAS Academy virtual courses are usually delivered via the Adobe Connect application. Download links for this free programme can be found within our ‘minimum requirements‘ document.

By the end of this course, learners will:

  • Have a basis for deciding which tasks fall within the remit of quality management and technical management roles
  • Be able to identify the various responsibilities for overall laboratory management
  • Understand how effective management controls can be implemented
  • Be confident in planning and implementing a laboratory management system that meets the requirements of ISO/IEC 17025:2017

Learners who complete this training will be able to attend our free post-course drop-in sessions to support their learning. The hour-long virtual sessions run monthly and can be attended as many times as required to ask our training team any post-course questions.

  • Structural Requirements
  • Organisation & Management Structure
  • Role Descriptions for Quality Manager & Technical Manager
  • Impartiality & Confidentiality
  • Laboratory Facilities, Conditions, Equipment and Reference Materials
  • Metrological Traceability
  • Management of Externally provided services
  • Review of Requests, Tenders, and Contracts
  • Methods (including Selection, Verification, Validation and Sampling)
  • Evaluation of Measurement Uncertainty
  • Handling Items
  • Ensuring the Validity of Results
  • System Documentation and Control of Records
  • Reporting of Results
  • Risks and Opportunities for Improvement
  • Internal Audits & Audit Programme Planning
  • Non-conforming Work, Corrective Actions & Complaints
  • Management Review

Learners will need access to the ISO/IEC 17025:2017 Standard, either electronic or hard copy. Standards can be purchased from BSI or ISO.

UKAS Academy virtual courses are usually delivered via the Adobe Connect application. Download links for this free programme can be found within our ‘minimum requirements‘ document.

Benefits

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Train with experienced assessors leading your course

All academy trainers are practicing or previous UKAS Assessment Managers with a wealth of experience in conformity assessment

Gain access to post-course support clinics

All learners get free access to our monthly virtual post-course clinics, where they can discuss any challenges or technical concepts with our trainers every month for a year after their course

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Attend at premier venues

Our face-to-face training takes place in specialist venues designed to provide the perfect learning environment

Thinking about attending this course? See what our learners have to say about their experience.

Great balance of content delivery and exercises. Very welcoming course delivery team. Well done all.

Richard Jones - Learner

Overall I had high expectations of this course and they were exceeded, had a fantastic few days and learned so much about the standard. Prior to starting the course I was a bit nervous given the content but it was broken down and explained in such a way I feel I could approach any standard and break it down myself. I loved the exercises and the knowledge and experience of others on the course!! 10/10

Anonymous - Learner

The trainers were very good, clearly spoken, allowed for questions and offered support.

Derek Connolly - Learner

The tutors were excellent and incredibly knowledgeable in the field, interacting with the audience and asking/answering questions - cannot be faulted. Trainers were both very knowledgeable and approachable, making it easy to ask questions. they had very good presentation skills which helped capture my attention throughout the course.

Billy Walton - Learner

The course design is overall excellent. The rhythm of the course was great. The trainers actively interacted with all participants and answered all questions. The exercise sessions are most brilliant. One can also exchange experiences and understandings with the peer. It's great.

Anonymous - Learner

Excellent pre-course communication and help. Great technical support and running of virtual class room. Excellent course, cannot think of any way to improve. Both trainers were fantastic and a huge thanks to them both. second course done with UKAS virtually, both were excellent and will recommend to others.

Anonymous - Learner

FAQs

Once you have successfully completed the Laboratory Management course, you will receive a certificate of attendance as well as a digital badge which can be shared on social media to showcase your new skills to your network.

Successful completion of the Laboratory Management course will require your full attendance and active participation. Activities to check learners’ understanding will often be scheduled after key topics, but there is no individual test or exam.

We recommend a minimum of four delegates for the in-company Laboratory Management course. Some courses can have up to twenty participants. Please contact our Sales Team at [email protected] or call us on +44 (0) 1784 429018 to discuss your in-house virtual or on-site course requirements.

  • Courses are developed by UKAS, the UK’s sole national accreditation body with over 25 years’ experience in assessing to the standards.
  • Dedicated training advisors to help find the best course or training programme for you.
  • Trainers who are practicing Assessment Managers or Technical Assessors for UKAS, specialising in the standard they teach.
  • Complimentary post-course clinic support for 12 months after course completion, with monthly access to UKAS trainers to address any challenges faced after the course.
  • Leading virtual platform facilitating interaction throughout, including group exercises, quizzes and role play.
  • In-company courses for multiple delegates, with options for either virtual or on-site delivery.
  • eLearning modules for those looking for bitesize learning.
  • UKAS Academy certificate and digital badge to share on your socials and add to individual training records for increased confidence in your competency.

Please contact our training advisors at [email protected] or call +44 (0) 1784 429018 to discuss the current availability of each course.

  • The trainer-led Laboratory Management course can be booked at £1560.00 + VAT per delegate with a purchase order number, and will be invoiced as soon as the booking is processed. The invoice can be cleared by BACS or card payment over the phone. The invoice value must be paid by the course start date.
  • eLearning modules can be purchased online with a credit or debit card. If you are spending over £250 in a single transaction please contact our training team for additional payment options.

The Laboratory Management course price includes access to our post-course clinics, which are run virtually every month and are open to all delegates for a 12-month period after attending qualifying UKAS Academy training.

The minimum requirements of the Laboratory Management course are:

  • Access to a copy of the ISO/IEC 17025:2017 standard.
  • Virtual courses will require the Adobe Connect application. Download links for this free programme can be found within our minimum requirements.

The virtual Laboratory Management course is delivered using Adobe Connect. Links to download this free application, alongside the minimum requirements for virtual courses, can be found here. Our virtual courses are highly interactive and include group exercises, discussions and regular delegate participation throughout.
We strongly suggest you check you are able to download and test the Adobe Connect application prior to booking your virtual course. If you have any issues with the download or test, please don’t hesitate to contact [email protected].

Meet the trainers

All UKAS trainers are dedicated professionals with years of practical experience in their specialist areas. Many UKAS trainers have previously worked as Assessment Managers, giving delegates the benefit of their wealth of knowledge.

Contact us

Need more information? To discuss your training needs, enquire about an in-house course or talk to a member of the UKAS Academy team about different course options, complete this enquiry form and one of our training specialists will be in touch.